Confirm the domain and protect your account
Use the canonical Pixi domain, pixi.casino, and avoid links from unexpected messages. Use a unique password, protect the email account connected to your profile and never share authentication codes or recovery details.
Pixi support uses support@pixi.casino. A legitimate support conversation should not require your wallet recovery phrase.
Match the asset, address and network
- Select the intended asset and network before copying a deposit address.
- Compare the first and last characters of the destination after pasting it.
- Do not send an unsupported asset or use an unsupported network.
- Allow for required blockchain confirmations before assuming a transfer failed.
- For an unfamiliar flow, consider a small test transaction first.
Set gambling limits before depositing
Choose a deposit budget, loss limit and session duration that do not depend on winning money back. Never use borrowed money or funds required for bills and essentials.
Pixi's responsible gambling page explains available limits, cooldowns and external support resources.
Check every real-money action
Before confirming a deposit, withdrawal or wager, verify the displayed currency, amount and destination. Demo balances are not withdrawable funds, and real-money play should only begin after the account and selected wallet balance are clear.